We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions.

Faulty or Damaged Items
In the unlikely event of an item arriving faulty, please contact us within 30 days of receipt by email with an image of the damaged goods. If we have a replacement for the item in stock we will dispatch a replacement. If the item is no longer in stock we will issue a refund to your payment card.

Incomplete Orders
Please contact us within 48 hours of receipt if your order is incomplete by email to: hello@peacockandmay.co.uk

Returns
We are happy to refund most products but there are some exceptions that cannot be returned unless they are faulty. These products include earrings.

Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with all labels attached.

If you wish to return an item please let us know it is on its way back by emailing hello@peacockandmay.co.uk with the reason for your return.

With the exception of faulty goods Peacock & May cannot meet the cost of returning products. We are a small independent company who chooses to sell fair trade, sustainable goods. Such goods come with very little or no profit so we hope our customers understand our policy. We always advise that you obtain a certificate of postage when returning an item.

Please allow up to 5 working days from receipt of your return for it to be processed. Refunds are processed by our payment company ‘Stripe’ and will only be made to the card you used for purchase.